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FAQ

Why Happy Bakes?

Because we sell what we will eat. What we sell are just how homemade food should be - without artificial preservatives and made with fresh and good ingredients.

We sell things that we would like to buy as consumers. Our items may take more time to produce, but we want you to be able to personalise your gifts of cupcakes, cake pops and what-nots, and carry a message to your loved ones.

 

What is fondant and why use fondant?

Fondant is a type of icing that is used to cover cakes and it is primarily made of icing sugar. Traditionally, fondant is used mainly only for wedding cakes but today, they are used on cakes for all occasions.

Fondant is popular with bakers because it gives a very smooth and beautiful finish for the cakes and it is versatile enough to be used in making many cake decorations e.g. flowers and figurines.

Fondant by itself is a more expensive ingredient and fondant cakes are more time consuming to make, so fondant cakes anywhere will usually be priced higher than normal cream cakes. However, other than looking nice, fondant also helps to seal in a cake's moisture and flavour, which is especially important for cakes which have to be on display for a long time.

 

Can I pick custom designs for Quick Orders?

No. Custom designs are not available for Quick Orders. We have prepared designs for you to choose from so as to increase order turnaround time. For custom designs, we typically require 7 days advance notice. However, do send us an email if you have an urgent order and we'll do our best to accommodate.

How to store cakes, cookies, cupcakes and cake pops?

FONDANT CAKES

DO NOT refrigerate and then take the cake out to room temperature. Changes in temperature will result in condensation on the cake, which will destroy the look of the cake and also cause the fondant to "sweat" and turn gluey when taken out of the fridge. If refrigeration is really necessary, ensure that you take the cake out from the fridge to a cool place e.g. room where aircon has been switched on for at least 30 minutes. The lesser the change in temperature and humidity levels, the better your fondant decorations will stay.

Fondant cakes are best kept in a cool (e.g. air-conditioned) place or room temperature. Do take note that our weather is very humid (especially when it rains) and humidity and fondant are not best friends.

Now, if you have read this far and are beginning to think that fondant cakes sound rather scary, they are not. It's just that our local weather is too warm, humid and "cake-unfriendly" at many times. When planning what type of cake to have for your event, just be aware of the environment they will be in and everything will be perfectly alright.

COOKIES

All our cookies can be kept at room temperature in an airtight box and stays good up to 2 weeks.

CUPCAKES

Cupcakes with buttercream are best refrigerated and taken out 15-20 minutes before consumption.

Cupcakes with fondant decorations are best stored at a cool place e.g. air-conditioned, or room temperature in an airtight container. If refrigeration is necessary, ensure that you take them out from the fridge to a cool place e.g. room where aircon has been switched on for at least 30 minutes. The lesser the change in temperature and humidity levels, the better your fondant decorations will stay.

CAKE POPS & CAKE BALLS

These are best kept in cool (e.g. air-conditioned) places, though room temperature will be fine too. If not eaten on the same day as delivered, it is recommended to refrigerate them with the individually wrapper still intact to extend shelf life by a week. The hardened chocolate shell will be a very nice contrast in texture compared to the fudgy cake inside.

Why can't cake pops be bigger and what designs can they be made into?

Cake pops are meant to be cute "cake lollipops" and are perched on sticks. If made too big, they will easily break and lose their balance. They can be made into many different designs. However, since even making plain cake pops are pretty time-consuming, we try to balance the amount of decorations for each cake pop, so that we do not have to pass the additional charges to our customers.

To satisfy your cake pops craving, we have made cake balls which are slightly bigger. These can be personalised and made into more shapes without having to worry about them losing their balance off sticks. Some shapes may look bigger than the others, but each ball actually contains the same amount of cake. You may also be surprised to know that the amount of cake each ball is made of, is more than half a cupcake!

How do I decide what to order for my party?

Decide on a budget. If you have a theme for your event, let us know the colours and other details that you have in mind. Do consider the number of people that you are serving, the environment (outdoors or indoors) and the profile of your guests (e.g. mainly for children).

If you want to send us some pictures to tell us what you think, feel free to do so. There are all sorts of themes and ideas around. We might not have done it before, but that doesn't mean we will not be able to do it.

How long in advance do I need to place order?

If you have decided on what you want, it is recommended to place order early as it all depends on our schedule and orders are accepted on a first-come-first-served basis. We try to slot in as many orders as we can do but there are times we may have to disappoint you if we are full and bursting at the seams. Due to the nature of most of our products, which require a great deal of time and effort to decorate and prepare, we appreciate that you could contact us early so that there is ample time for discussion and preparation. Generally, please allow at least 2 weeks' notice.

We do not like to impose unnecessary charges to customers, but we have received so many last minute orders and we do not encourage unless absolutely required. Therefore, orders with 3 days' notice or less are considered urgent orders and a surcharge of 30% will apply. Cake orders strictly require at least 1 week's notice.

Why do I have to pay in advance?

We trust our customers but there are black sheep who betray our trust. So advance payment is to ensure that we give our time only to those who genuinely want to order.

 

As confirmation of order, full payment is required for orders of $200 and below. For orders above $200, a deposit of at least 50% is required as confirmation of order. Balance payment is to be paid a week (7 working days) before order is due for delivery/ collection.

 

Please note that by paying a deposit, we are reserving the date to work on your order, and hence could mean we are not taking other orders. Hence, there is no refund of deposit if order is cancelled 14 (calendar) days or less from order due date.

 

What is the difference between Quick Orders and Customised Orders?

Quick orders are not customizable. You will need to pick from our available flavours and designs. That is why we are able to take orders with just 3 working days notice. For customised orders, we need a longer lead time as more preparation is required. For example, we may need time to firm up designs, make figurines in advance etc.

How do I contact you?

As our jobs are not desk-bound, our hands might be busy playing with flour and butter in the kitchen. Hence, orders are only taken through emails. We might not be able to reply immediately, be assured we stick to what we indicate on this website - that we reply within 3 working days. When you email us with your order, we will confirm the order with you via email. When all the order details are worked out, we will send the payment details for you to make payment and proceed. We will also provide a contact number should you need to reach us.

Of course, at times direct calls are more effective, but please be kind to us and do not call at insane hours (believe it or not, we do receive calls in the wee hours of the morning, so we have to explicitly remind). We know you are excited and eager to order but we are human and need our rest too.

Great! Now my questions are answered, I can proceed to order now!

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NEW!!

Quick orders now available for Cake Pop and Cupcakes!

Only 3 working days notice required!

*Subject to availability. Working days exclude weekends, the day of enquiry and day of delivery.

Quick Order Cake Pops

Quick Order Cupcakes

Special Announcement


NOTE:
20 July 2014 is our last day of orders.
We will be closed for a break thereafter.
Apologies for the inconvenience and thank you for your support!